How to Appeal If Your Case Has Been Denied

Step 1: A person who is dissatisfied with a DRTx denial or termination of client services may appeal the decision to the Legal Director within twenty (20) calendar days of the action or decision. The appeal may be made in writing to:

Legal Director, Disability Rights Texas, 2222 West Braker Lane, Austin, Texas 78758-1014 or Appeals@DisabilityRightsTx.org.

Upon receiving the appeal, the Legal Director will investigate the action or decision and examine any additional information submitted with the appeal. The Legal Director will issue a written decision in response to the appeal within fourteen (14) calendar days of receiving the appeal.

Step 2: A person who is dissatisfied with the Legal Director’s decision may seek review by the Executive Director within fourteen (14) calendar days of receipt of the Legal Director’s decision. The request for review may be made by writing to:

Executive Director, Disability Rights Texas, 2222 West Braker Lane, Austin, Texas 78758 or Appeals@DisabilityRightsTx.org.

Upon receipt of a request for review, the Executive Director will investigate the decision and examine any additional information submitted with the request for review. The Executive Director will issue a written decision within fourteen (14) calendar days of receipt of the request for review.

Step 3: A person who is dissatisfied with the Executive Director’s decision may seek review by the Board of Directors within fourteen (14) calendar days of receipt of the Legal Director’s decision. The request for review may be made by writing to:

Grievance Committee of the Board of Directors, Disability Rights Texas, 2222 West Braker Lane, Austin, Texas 78758 or Appeals@DisabilityRightsTx.org

The Grievance Committee will investigate the decision and examine any additional information submitted with the request for review. The Committee will issue a written decision within thirty (30) calendar days of receipt of the request for review. The decision of the Committee is final.

Filing a Case Complaint

When a client expresses dissatisfaction with the manner or quality of our representation (as opposed to the denial of our services) he or she should be directed to the case handler’s supervising attorney. If, after discussion with the supervising attorney, he or she remains unsatisfied, the supervising attorney will direct him or her to the Legal Director. Please go to our Client Notices page for more information on filing a case complaint.

Filing a Complaint Against DRTx

Step 1: A person who expresses dissatisfaction with DRTx’s compliance with its federal mandates as the protection and advocacy system for Texas may file a complaint with the Legal Director. The complaint may be made in writing to:

Legal Director, Disability Rights Texas, 2222 West Braker Lane, Austin, Texas 78758-1014 OR Appeals@DisabilityRightsTx.org.

Upon receiving the appeal, the Legal Director will investigate the complaint and examine any additional information submitted with the complaint. The Legal Director will issue a written decision in response to the complaint within fourteen (14) calendar days after completing his or her investigation.

Step 2: A person who is dissatisfied with the Legal Director’s decision may seek review by the Executive Director within fourteen (14) calendar days of receipt of the Legal Director’s decision. The request for review may be made by writing to:

Executive Director, Disability Rights Texas, 2222 West Braker Lane, Austin, Texas 78758 OR Appeals@DisabilityRightsTx.org.

Upon receipt of a request for review, the Executive Director will investigate the decision and examine any additional information submitted with the request for review. The Executive Director will issue a written decision within fourteen (14) calendar days of receipt of the request for review.

Step 3: A person who is dissatisfied with the Executive Director’s decision may seek review by the Board of Directors within fourteen (14) calendar days of receipt of the Legal Director’s decision. The request for review may be made by writing to:

Grievance Committee of the Board of Directors, Disability Rights Texas, 2222 West Braker Lane, Austin, Texas 78758 OR Appeals@DisabilityRightsTx.org.

The Grievance Committee will investigate the decision and examine any additional information submitted with the request for review. The Committee will issue a written decision within thirty (30) calendar days of receipt of the request for review. The decision of the Committee is final.