Filing a Case Denial Appeal

Appeals may be submitted orally or in writing.  Disability Rights Texas (DRTx) staff will assist a client in making his or her appeal if the client needs an accommodation to file the appeal. If the appeal is an emergency such as when a legal deadline needs to be met, the client should inform DRTx staff and note on the letter or email requesting an appeal that the appeal is an emergency.

Step 1: If you are dissatisfied with the decision reached by DRTx regarding your request for services, you have the right to appeal that decision. Within twenty (20) days of the receipt of this letter, you may appeal the decision to the Legal Director by either calling 1‐512‐454‐4816 or 1‐800‐252‐9108, by email to Appeals@DisabilityRightsTx.org or in writing to:

Legal Director
Disability Rights Texas
2222 W. Braker Lane
Austin, Texas 78758

Step 2: Upon receiving the request for review, the Legal Director will investigate the decision and examine any additional information submitted with the request for review. The Legal Director will issue a decision in response to the request within fourteen (14) calendar days after receiving the request.

Step 3: If you are dissatisfied with the Legal Director’s decision, you may then seek review by the Executive Director within fourteen (14) calendar days of the Legal Director’s decision. The request for review by the Executive Director should be made by writing to DRTx  Executive Director at the same address or by email to Appeals@DisabilityRightsTx.org.  .

Step 4: Upon receipt of the request for review, the Executive Director will investigate the decision and examine any additional information submitted with the request. The Executive Director will issue a decision in response to the request within fourteen (14) calendar days of receipt of the request for review.

Step 5: If you are dissatisfied with the Executive Director’s decision, you may then seek review by the Client Grievance Committee of the DRTx Board of Directors within fourteen (14) calendar days of the Executive Director’s decision.   An appeal should be made in writing by submitting a letter or Appeal to DRTx Client Grievance Committee form  to  DRTx Client Grievance Committee at the same address or by email to Appeals@DisabilityRightsTx.org.

The DRTx Client Grievance Committee is a six (6) member committee which is charged with reviewing client appeals.  Each member signs a confidentiality agreement and does not discuss an appeal outside of the committee’s meetings.  DRTx Client Grievance Committee is not entitled to review your case records because this information is confidential and privileged and may not be disclosed due to the attorney-client privilege.  DRTx Client Grievance Committee is not covered by the attorney-client privilege.

If you want DRTx Client Grievance Committee to consider records in your case as part of its review, you will have to waive your attorney-client privilege or confidentiality.  The Appeal to DRTx Client Grievance Committee form includes a waiver of attorney-client privilege. Your records will only be reviewed by the DRTx Client Grievance Committee.  If you choose not to waive your attorney-client privilege, DRTx Client Grievance Committee will only review your letter or the DRTx Client Grievance Committee form and any other documents that you provided to the DRTx Client Grievance Committee.

Step 6: Upon receipt of the request for review, DRTx Client Grievance Committee will investigate the decision and examine any additional information submitted with the request. DRTx Client Grievance Committee will issue a decision in response to the request within thirty (30) calendar days of receipt of the request for review.

If you have any questions about this procedure, please do not hesitate to call a Disability Rights Texas staff person.

Filing a Case Complaint

When a client expresses dissatisfaction with the manner or quality of our representation (as opposed to the denial of our services) he or she should be directed to the case handler’s supervising attorney. If, after discussion with the supervising attorney, he or she remains unsatisfied, the supervising attorney will direct him or her to the Legal Director. Please go to our Client Notices page for more information on filing a case complaint.

Filing a Complaint Against DRTx

Step 1: A person who expresses dissatisfaction with DRTx’s compliance with its federal mandates as the protection and advocacy system for Texas may file a complaint with the Legal Director. The complaint may be emailed to Appeals@DisabilityRightsTx.org or sent by regular mail to:

Legal Director
Disability Rights Texas
2222 West Braker Lane
Austin, Texas 78758

Step 2: Upon receiving the appeal, the Legal Director will investigate the complaint and examine any additional information submitted with the complaint. The Legal Director will issue a written decision in response to the complaint within fourteen (14) calendar days after completing his or her investigation.

Step 3: A person who is dissatisfied with the Legal Director’s decision may seek review by the Executive Director within fourteen (14) calendar days of receipt of the Legal Director’s decision. The request for review may be emailed to Appeals@DisabilityRightsTx.org or sent by regular mail to:

Executive Director
Disability Rights Texas
2222 West Braker Lane
Austin, Texas 78758

Step 4: Upon receipt of a request for review, the Executive Director will investigate the decision and examine any additional information submitted with the request for review. The Executive Director will issue a written decision within fourteen (14) calendar days of receipt of the request for review.

Step 5: A person who is dissatisfied with the Executive Director’s decision may seek review by the Board of Directors within fourteen (14) calendar days of receipt of the Legal Director’s decision. The request for review may be emailed to Appeals@DisabilityRightsTx.org or sent by regular mail to:

Board Greivance Committee
Disability Rights Texas
2222 West Braker Lane
Austin, Texas 78758

Step 6: The Grievance Committee will investigate the decision and examine any additional information submitted with the request for review. The Committee will issue a written decision within thirty (30) calendar days of receipt of the request for review. The decision of the Committee is final.